12-Months Warranty | 30-Day Returns
These Terms and Conditions apply to all purchases made through the Cellutech website. Please read them carefully before placing an order.
By using our website and purchasing from us, you agree to be bound by these Terms and Conditions.
For the purposes of these terms, “Cellutech”, “we”, “us” and “our” refer to Cellutech, and “you” or “your” refers to the customer.
Cellutech is a family-run online retailer specialising in mobile phones, tablets, smart watches, accessories and consumer electronics.
When you place an order with Cellutech, you will receive an email confirming that your order has been received. This email is only an acknowledgement and does not mean your order has been accepted.
A contract between you and Cellutech is formed only when your order has been dispatched.
We reserve the right to refuse or cancel any order where:
If an order is cancelled after payment has been taken, a full refund will be issued.
We make every effort to ensure that product descriptions, specifications, images and prices are accurate. However, product images are for illustrative purposes only and packaging, colours or minor details may vary from those shown.
All products are subject to availability.
All prices on our website are shown in Pounds Sterling (£) and include VAT where applicable, unless stated otherwise.
Payment must be made in full at the time of placing your order using one of the payment methods offered at checkout.
In the event of an obvious pricing error, we reserve the right not to supply the product at the incorrect price.
We aim to dispatch and deliver orders within the timescales stated on our website. Delivery times are estimates only and are not guaranteed unless specifically stated.
Risk in the goods passes to you when the goods are delivered to the address provided in your order. Ownership of the goods passes once full payment has been received.
It is your responsibility to ensure that the delivery details provided are accurate.
If you are purchasing as a consumer online, you have the right to cancel your order within 14 days of receiving the goods, without giving a reason.
If your order is delivered in more than one shipment, the 14-day cancellation period begins on the day after you receive the final item.
To exercise your right to cancel, you must notify us clearly by email at [Insert email address] within this 14-day period.
Once you have notified us that you wish to cancel, you must send the goods back to us within a further 14 days.
We ask that all returned items are sent back in the same condition in which they were received, together with all included accessories, manuals, inserts, chargers, cables, straps, promotional items and, where reasonably possible, the original packaging.
You are entitled to inspect the goods as you would in a shop. However, if an item is returned showing signs of use beyond what is necessary to inspect its nature, characteristics and functionality, we may reduce your refund to reflect the diminished value of the item.
This may apply where a returned item shows signs of wear, scratches, marks, damage, missing components, removed seals, damaged packaging beyond reasonable inspection, account activation, or other handling that affects its resale value.
We do not apply a blanket restocking charge to cancelled orders. However, where a returned item has been used or its condition has been reduced, we reserve the right to make a fair deduction from the refund to reflect the loss in value.
Unless the item is faulty, incorrect or not as described, you are responsible for the cost of returning the goods to us.
We strongly recommend that returns are sent using a tracked and insured delivery service, as returned goods remain your responsibility until safely received by us.
Where returning mobile phones, tablets, smart watches or similar devices, you must ensure that:
Cellutech accepts no responsibility for personal data left on returned devices.
If a returned device is still locked to an account or cannot be processed due to security features remaining active, this may delay the return and refund process.
Once your returned goods have been received and inspected, any refund due will be processed to your original payment method.
Where you validly cancel under your consumer cancellation rights, we will refund:
If you selected a premium or upgraded delivery service, we will only refund the cost of our standard delivery option.
Refunds will usually be made within 14 days of us receiving the returned goods back, or receiving evidence that they have been returned, whichever is sooner.
Any deduction made for diminished value will be reasonable and proportionate to the condition of the returned goods.
Your rights in relation to faulty, damaged or misdescribed goods are separate from your cancellation rights.
If you receive goods that are faulty, damaged, not as described or not of satisfactory quality, please contact us as soon as possible at [Insert email].
Where a product is confirmed to be faulty or not as described, you may be entitled to a repair, replacement, refund or other remedy in line with your rights under the Consumer Rights Act 2015.
We will not charge any deduction or restocking-related fee for goods returned because they are faulty, damaged on arrival, or not as described.
Where we are responsible for the issue, we will also cover reasonable return costs.
The right to cancel may not apply to certain items, including:
Where an exception applies, this will be made clear where possible.
Some products may come with a manufacturer’s warranty or guarantee. Any such warranty is provided in addition to your legal rights and does not replace them.
Warranty terms, where applicable, will depend on the manufacturer or product type.
Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded, including liability for:
Subject to the above, Cellutech shall not be liable for any indirect or consequential loss, and our total liability in connection with any order shall not exceed the amount paid for the relevant goods.
We process your personal data in accordance with our Privacy Policy.
By placing an order with us, you acknowledge that your information may be used for the purposes of processing and fulfilling your order, providing customer support, and complying with legal obligations.
You agree not to misuse our website, interfere with its operation, attempt unauthorised access, or use it for unlawful purposes.
All content on this website, including text, branding, logos, graphics and images, is owned by or licensed to Cellutech and may not be copied or used without permission.
We may update these Terms and Conditions from time to time. The version published on our website at the time of your order will apply to that purchase.
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising in connection with these terms shall be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer law provides otherwise.
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