Privacy Policy

At Cellutech, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights under UK GDPR.

Who We Are

This website is operated by Six Pound Tees Ltd trading as Cellutech.

Contact Details

For data protection purposes, Six Pound Tees Ltd is the data controller of the personal information collected through this website.

What Information We Collect

We may collect and process the following personal information:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Account details (if you create an account)
• Order and payment details
• Returns, warranty or complaint information
• Communications you send to us
• Technical data such as IP address, browser type, device data, and usage information
• Marketing preferences
• Cookie and tracking data

How We Collect Your Information

• Directly from you when you place an order, complete a form, contact us, or sign up for updates
• Automatically when you browse the website
• From Shopify and other service providers who help operate our store
• From payment, delivery, fraud prevention, and technical partners

How We Use Your Information

We use your personal information to:

• Process and deliver your orders
• Manage payments, returns, refunds, and warranty requests
• Communicate with you about your order or enquiry
• Provide customer support
• Improve our website and services
• Prevent fraud and maintain security
• Comply with legal and regulatory obligations
• Send marketing communications, where permitted by law

Our Lawful Bases

• Contract – to process your order
• Legal obligation – to meet regulatory requirements
• Legitimate interests – to operate and improve our services
• Consent – for certain marketing and non-essential cookies

Shopify and Service Providers

Our store is powered by Shopify, which processes some personal data to host the website and manage checkout functionality.

We may also share data with trusted partners, including:

• Payment processors
• Couriers and delivery providers
• IT and website support teams
• Fraud prevention and security providers
• Professional advisers where required

Cookies

We use cookies to run the website, remember preferences, improve performance, and where permitted, support analytics and advertising.

Non-essential cookies are only used with your consent, and you can refuse them as easily as you accept them.

International Transfers

Some service providers may process your data outside the UK. Where this happens, we use appropriate safeguards to protect your information.

How Long We Keep Your Information

We only retain personal data for as long as necessary. Generally:

• Order/accounting records: at least 6 years
• Customer service/warranty records: as long as reasonably needed
• Marketing data: until you unsubscribe
• Account data: while your account remains active

Your Rights

You may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion (in certain cases)
• Restrict processing
• Object to certain uses, including marketing
• Request data transfer
• Withdraw consent
• Complain to the Information Commissioner’s Office (ICO)

Marketing

If you sign up for marketing, we may send emails or texts with offers and updates. You may opt out anytime through the unsubscribe link or by contacting us.

Complaints

If you have concerns about how we use your data, please contact us first. You may also complain to the ICO.

Contact Us